It's been a while since we've had a pharmacy fail adventure around here! But we had another - just in time for Christmas!
My insurance requires me to order my Enbrel from a specialty pharmacy. This means that once a month I get on the phone with the pharmacy, answer two dozen questions (I have no idea why they ask me every single month instead of, you know, keeping it in a file or something), and arrange for an overnight shipment of Enbrel. I get four pens at a time.
Last Monday, I took my last dose of Enbrel and immediately called the pharmacy for a refill. They said I had no more refills and that they would need to get authorization from my doctor and call me back. Now, here's the part that is my mistake - I should have called to nag them the very next day, but with all the holiday preparations it totally slipped my mind. They didn't call back until Thursday. Still, they assured me my Enbrel would arrive on Friday.
It didn't arrive. Obviously.
I was quite worried. I really didn't want to miss a dose and feel crummy (i.e. crummier) on Christmas. So I called the pharmacy. They were closed for the weekend. Finally I found a customer service number that was open and called them. They said the package would arrive on Monday. That worried me too, because at that point the Enbrel would have been out of the fridge for five days. Would the Enbrel be ok? They didn't know. They gave me a UPS tracking number and told me to call the pharmacy on Monday.
I entered the tracking number on the UPS website. "Your package is on its way." Not very specific. I called UPS. "Due to the high number of calls we are currently receiving, we cannot take your call right now." They hung up. I understand that UPS was very busy with holiday packages - but this is my medicine! It's very important! Do you really mean I can't talk to a human about it?!?
In the end, was completely unable to get any useful information from anyone. I had to settle for crossing my fingers that the Enbrel would (1) actually arrive on Monday and (2) still be safe to take so I wouldn't miss a dose. And, like a small Christmas miracle, it actually did arrive - ice packs still frozen. I finally spoke to the pharmacy and they assured me that UPS kept the package in a refrigerator over the weekend.
So I was able to take my dose of Enbrel and have a very lovely first Christmas with OZL!! A happy ending!! I hope everyone else had a wonderful Christmas too!!