Dear CVS Specialty Pharmacy,
I hate you.
After you very nearly ruined my Christmas, somehow it is already time to call you again and request another refill of Enbrel. So here's how that went:
After pressing "4" for "Rheumatoid Arthritis," my call started out with 9 minutes (not an exaggeration) of crappy jazz music, interspersed with the occasional "your call is very important to us, please stay on the line" nonsense.
Then the phone probably rang 20 times. I was about to hang up and try calling back when a very unenthusiastic employee finally picked up.
I said hello and told her that I would like to order a refill of my Enbrel. She asked for my last name, which I gave her and spelled. She asked for my first name, which I gave her and spelled. She asked for my birthday, which I gave her. She asked me to verify my mailing address, which I did. She told me to hold on.
It was at this point that OZL woke up from his nap and started screaming. I tried to finish my phone call before going to get him - we had to be almost finished, right?
Wrong. When she came back, she asked when I would like the shipment delivered. I said I would prefer tomorrow or Thursday. She asked if I had any medication left. I told her I did not. She asked when my next dose was supposed to occur. On the advice of one of my readers, I lied and said Friday (it's really Monday but I didn't feel like cutting it as close as last time.)
Then she asked me to verify my mailing address. And I said, wait...didn't I just do that a minute ago? And she quite rudely said I hadn't. So, instead of arguing with her, I gave her my address again. And she went away again.
When she finally came back she said I would receive it tomorrow. Then she hung up.
The whole interaction took almost 20 minutes. And I have to say that I'm not feeling very confident that my Enbrel will actually arrive tomorrow.
Here's to hoping it actually comes this time. And here's to hoping I can find time this month to call my insurance and ask if I can switch back to Walgreens Specialty Pharmacy instead - because they sent me my Enbrel automatically every month with none of this nonsense.